Why Shop at BRODY'S OF BROOKLYN?

Is it a difficult task to find what you need?  Have you spent a lot of unnecessary time searching from store to store, in town to town and city after city to only to be disappointed?  Are you tired of getting the run around or the wrong information from dealing with those who do not know their product lines.   Well, we say not anymore.  BRODY'S OF BROOKLYN  has 30 years of experience in this business.  We are knowledgeable and have the resources to retrieve your item.  We will get you exactly what you want without pulling your hair out to look  for  it.   That's what we do.  That's all we do.  We cater to your needs and wants.  We are your liaison to your favorite companies.   Please be patient with Special Orders.  Remember, it is catered from hundreds of thousands of possible combinations.  

60-day No-Hassle Return Policy on Most items

We take great pride in providing you with high quality and value. If you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange. Our 100% guarantee ensures that every item you purchase at BRODY'S OF BROOKLYN meets your standards. If it does not meet your expectations, you may return it within 60 days with original receipt and all merchandise tags attached for a replacement, exchange, or merchandise refund.

Any orders returned as fault of consumer without exchange will be subject to a 10% restocking fee +  $5 shipping charge on most orders.  In the event of a replacement, this charge may become exempted.

How do I return something?

To return an item, please indicate whether you would prefer a refund or an exchange, and allow ten business days for your return or exchange to be processed.  We will notify you via e-mail or phone of your refund once we have received and processed the returned item. Shipping fees are not refundable.

Send your package, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:

BRODY'S OF BROOKLYN INC

P.O. BOX 199

MANALAPAN, NJ 07726

Who pays for return shipping?

For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.

For an exchange, you are responsible for the cost of returning the merchandise.

In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us or manufacturer.

Shipping Rates and Policies

Free Shipping and handling on all orders placed for shipment within the United States and APO's.  Any order placed when items are sold below MSRP will incur a $5.00 shipping fee if the order is less than $50.  The following applies to international orders: Customer will be subject to pay cost of shipment + any tariffs as deemed by Customs Agency.

Shipping fees are not refundable.

Estimated Delivery Time

BRODY'S OF BROOKLYN usually ships in-stock items in one to two business days, excluding holidays.  Since we offer full product lines we request your patience in obtaining your products.  These orders are catered to your specific needs and require 1-4 weeks for delivery.  Remember, we take out the legwork, so you can concentrate on other important aspects in your life.

Personal, E-mail and Credit Card Privacy

Is it safe to use my credit card?

Yes, shopping at BRODY'S OF BROOKLYN is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, BRODY'S OF BROOKLYN will cover the liability imposed on you, up to $50. BRODY'S OF BROOKLYN will cover this amount only if the unauthorized use of your credit card occurred at BRODY'S OF BROOKLYN II, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur.

You may also place your order by mailing it to us. 

BRODY'S OF BROOKLYN INC

P.O. BOX 199

MANALAPAN, NJ 07726 

What about my privacy?

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at brodysofbrooklyn.com possible and to enhance your overall shopping experience.

For each visitor to our web site, our web server automatically recognizes the IP address only.

We collect the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

BRODY'S OF BROOKLYN, Inc. does not sell, trade or rent your personal information, including email addresses, to others. 

Persons who supply us with their address, telephone number and/or email on-line may be contacted by us with information regarding orders they have placed on-line.

We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new BRODY'S OF BROOKLYN, Inc. services and special offers we think you'll find valuable. If you do not want to receive non-order related information from us in the future, let us know by sending an email message to us at the above address. Include the words "do not disturb" in the subject. If you use more than one email address to shop with us, send this message from each email account you use.

By using our web site, you consent to the collection and use of this information by BRODY'S OF BROOKLYN, Inc.  If we decide to change our privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.